Tag Archives: smart home

Smart Home Summit: Assessing the Routes to Market

Was the panel I was on a fix?

  • Tripling smart home revenues from John Lewis partners, according to Katrina Mills, Audio & Connected Home buyer, and the continued investment in dedicated smart home areas, growing to 5 stores by the end of October
  • Doubling revenues at Lightwave, with acceleration driven by the introduction of voice control in the Echo, and with the latest range of Homekit-enabled products, announced by Andrew Pearson, CEO, about to be launched in Apple stores from 3rd October
  • 500,000 Hive thermostats forecast to be sold in 2017, doubling the installed base to one million in the course of this year, and a new range of innovative customer focused solutions announced by Jo Cox, Commercial Director of Centrica
  • O2 steadily growing its pilot stores, with plans to sell smart home in all stores, as presented by Richard Porter, head of smart home products

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Filed under Connectivity, Home automation, IoT, Retail, Smart Technology

IFA 2017: The Smart Home Comes of Age

CES and MWC may attract the bigger crowds early in the year, but for many, the original and best consumer electronics show remains IFA. The Internationale Funkausstellung Berlin – to give it its full name – has been around for nearly a century, but it can barely have witnessed technological change on quite this scale before. This year VR headsets vied for attention with the usual smartphones, gaming devices, and laptops.

But perhaps the biggest buzz could be found around the smart home, in the proliferation of connected appliances and voice assistant technology, as well as a new agreement behind the scenes designed to drive forward a global market said to be worth over $14bn.

Gadgets galore
As usual, all the major consumer brands were represented this year, from Samsung and Huawei to Sony, Asus, Acer, Panasonic and many more. Smartphone fans were treated to a first look at LG’s high-end V30 device, while Sony unveiled three new models: the Xperia X71, X71 Compact and XA1 Plus. As far as laptops, the Asus 2-in- 1 ZenBook Flip 14, Lenovo’s Yoga 920 ultra-thin notebook, and Acer’s “slimmest ever all-in- on desktop” the Aspire S24 all caught the eye.

VR fans were treated to a major announcement: the introduction of Microsoft’s Windows Mixed Reality headsets, with partners Acer, Asus, Dell, Lenovo and others all showing off their wares. Elsewhere there were new smart watches from Samsung, plenty to keep gaming fans interested, and even new 360-degree digital cameras from Acer.

But it was in the smart home that arguably the most eye-catching kit could be found, as the battle for consumer hearts and minds really begins to heat up. There were plenty of connected appliances on show, from a new Nest thermostat and Hive smart security camera to the Miele Dialog Oven and even a smart floor cleaner from Neato Botvac.

But notably it was in the virtual assistant space that vendors really vied for consumers’ attention, which isn’t surprising given that these platforms will increasingly sit at the centre of the smart home.

That’s why we saw Amazon’s Alexa, Microsoft’s Cortana, Google’s Voice Assistant and Samsung’s Bixby, built into an increasingly wide range of products on show at IFA. Lenovo’s Alexa-powered Home Assistant for the Tab 4 offers an Echo Show experience for a much smaller price tag, for example. There’s also been signs that some players are prepared to work together: Amazon and Microsoft announced that their voice assistants would integrate to allow users to access Windows and Office through Alexa and Amazon sites via Cortana.

Driving smart home success
Behind the scenes was perhaps where the most significant event at IFA 2017 took place, with the signing of a major agreement between three smart home associations in the UK, Germany and France.

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The UK’s Smart Homes & Buildings Association (SH&BA), Germany’s SmartHome Initiative Deutschland e.V. (SHD) and the Fédération Française de Domotique (FFD) represent over 600 OEMs, retailers, distributors, ISVs, integrators, telcos, and energy suppliers. Under the terms of the new agreement, they’ll form a European committee to better coordinate joint activities.

As Global MD for CONTEXT and Chair of the SH&BA, I believe the deal will help the organisations share key knowledge, develop common standards and drive sales. As smart home technologies become increasingly important to us all, that’s great news for the industry, and ultimately consumers.

by AS

 

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Filed under Home automation, IoT, Market Analysis, Mobile technology, Retail, Smart Home

What to expect in IFA 2017?

For growth in the tech industry it’s all about Internet of Things and of course the Internet of Playthings – this year’s IFA will be an exciting place to witness this. The pre-show announcements point to make or break smart watches from Fitbit, new wearables from Samsung, a new connected toothbrush from Philips, a “behemoth” gaming machine from Acer, and new mixed-reality headsets from Microsoft.

The agenda of the various conference programmes, shows that IFA, just like its sister shows CES and MWC, give most airtime to the new, and hardly any to how technology companies can optimise the vast but legacy categories such as PC’s, printers and displays. So, for example, the keynotes will focus on digital health (Philips & Fitbit), “building the possible” (Microsoft – could this be related to their mixed reality offering?) and an intriguing topic of mobile and AI from Huawei – are they launching their own Siri/Cortana competitive offering? The IFA+ summit is focused on IOT, wearables, integrating tech in smart home, and the latest on immersive computing. It’s all about the next level – nothing stands still, although there is a timeless element about the IFA show, with its long history stretching back to 1925.

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As you wander around the 155,000 square metres of space, and get to meet the 1,805 exhibitors, do not forget to put the innovation areas on your itinerary.

Here are two of them: in hall 6.2 there are 78 companies presenting smart home offerings – covering security, lighting, home automation, cloud platforms and gateways. Look especially for the advances in voice control and the linking of smart home solutions to this technology, which is less than one year old in Europe and has already made an enormous difference to the smart home market. Then, not far away, there is hall 26 – this is the innovation pavilion where IFA Next is housed (it used to be known as IFA Tec Watch). Here you will find start-ups and all those next generation products, the ones to watch.

In pavilion 26, there is also another smart home area, with another 10 vendors, and associations, which is also not to be missed. And especially at 4pm on 4th September, when three smart home associations – the Smart Homes & Buildings Association (UK), Fédération Française de Domotique (France), and Smart Home Initiative (Germany), will sign an international cooperation agreement working together to build the category across Europe. CONTEXT is associated with all three associations, having been a force in bringing them together, and already collaborated on a number of pan-European projects.

Lastly, and not least, CONTEXT is looking forward to hosting its annual IFA dinner with clients and partners – the opportunity to hear the latest CONTEXT research on Smart Home and Immersive technology, will be delivered in a delightful Berlin venue, providing a great opportunity to relax, meet up and network.

by AS

 

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Filed under Connectivity, Home automation, IoT, Market Analysis, Mobile technology, Retail, Smart Home, Smart Technology, Wearables

Is blockchain an answer for Smart Home and IoT security?

by Chris Petersen, IMS

Unless you have been hiding under a rock, you keep hearing about the concept and new technology of “blockchain”. Typically blockchain is associated with the trending topic of “bitcoin” and digital currency.   A lot of people have been talking about blockchain, but exactly what is it?   Why is it revolutionary?

More importantly what does blockchain offer in terms of security that might address the vulnerability of Smart Home and the billions of IoT devices that will permeate our lives?   Confused? You are certainly not alone.   Blockchain is more than a buzzword for millennials and something that we need to better understand at least a basic level. Continue reading

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Service is at the heart of Dixons Carphone’s long-term ambitions

While positive short-term results may grab the headlines, the real story is how longer-term transformation positions Dixons Carphone for future success

Positive financials are the backdrop
Given the potential pricing and downward margin pressures of BREXIT, investors were pleased at the end of June with Dixons Carphone producing an enviable set of retail results. Much focus was on the impressive growth in profit before tax of 10%, to above £500 million, with 4% increase in like-for-like revenues.

The other bottom line from the CEO: “Customer relationships are everything”
While the top line numbers headline the financial achievement of Sebastian James and team, it is the long-term transformation plans of Dixons Carphone which capture the imagination, and forecast the pillars of future success. Sebastian James highlighted transformation strategies focused on building a long-term future for Dixons Carphone:

  • Channel agnostic
  • Service as core offer and differentiator
  • Transition from ownership to consumption
  • Lifetime value relationships

Personalisation for consumption + differentiate services = Lifetime Value
The commentary highlighted the transformation of how service is now a core offering, not just an attach to the sale of a product. Services such as warranty, maintenance, and repair are creating a predictable, profitable revenue stream and a deep ongoing relationship with consumers.

Whilst mobile and phones were highlighted as one of the most challenging categories due to the rise of SIM free phones, James’s commentary emphasised how there is an aggressive plan for both financing and leasing to increase phone replacement.

To differentiate service, Dixons Carphone will roll out same day phone repair services. Plans also indicate a breakthrough 7-day repair promise compared to 28-day market standard. These strategies not only differentiate Dixons Carphone, but create positive lifetime relationships beyond the sale of a handset. A NPS (Net Promoter Score) in the 90s is particularly noteworthy and evidence of positive customer response.

Last year Sebastian James pledged to increase service income from £500mn to £1 billion. We did not hear any specific numbers on the investor call on progress towards this goal. At £1bn, services revenue would represent 10% of today’s revenues, and would outstrip Best Buy currently at 7%. Clearly both national tech retailers are seeing a bright future in services both as a differentiator and profit stream to offset product margin pressures.

Dixons Carphone is well positioned to profit as the “Digital Plumber”
One of the most exciting and innovative long-term developments is Dixons Carphone’s journey to becoming the digital plumber of the nation in its joint venture with SSE, briefly referred to in the presentation. It is all about occupying a place of trust in people’s homes, making life easy for the customer through leveraging the Knowhow expertise of Dixons Carphone and supporting SSE’s 5 million smart-meter customers. If the two companies can make this work, they will have moved the point of sale from the store and the smartphone into the home, a new offline revolution for tech retail.

The store as destination for new technology
There is one area where Dixons Carphone is lagging the market, and that is making the store a destination for experiencing new technology. Given that Oculus Rift and HTC Vive were launched at the end of last year, not enough has been done to create experiences for customers. The price-point of Virtual Reality is evidently beyond the purse of most consumers, but customers are looking to retailers to take a lead in demonstrating this and other new technology such as smart home. We did note, however, that in next year’s plans Dixons Carphone will be introducing a new in store gaming proposition and look forward to seeing what they do for this growing category.

Positive short-term results complimented by strategy with promising trends
Beyond the top line numbers, reaching more than £1 billion in online electrical sales is a significant milestone. The projected 24% average annual growth in home delivery, and one day delivery coming in the next year, Dixons Carphone is strategically positioned i) to capitalise on one of the largest customer bases ii) to be more profitable than a pure play business, with the capability to leverage its personalised “My Account” approach iii) to sustain customer relationships that translate into profitable life time value.

by AS

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Filed under Connectivity, IT Distribution, Market Analysis, PCs, Retail, Retail in CONTEXT, Smart Technology, Tablet PCs

A Take On Tech

Becky Connolly is an A-Level student who is doing work experience at CONTEXT. Given the recent survey results showing the passion of 18-24 year-olds for Smart Home products, we asked her to give her perspective on technology as a member of Generation Z.

Having come to my work experience at CONTEXT, I joined armed with nerves, excitement and my Mac. That’s right, I’m part of the BYOD generation (Bring Your Own Device), where we bring our beloved laptops, phones and tablets in fear of the unknown technology that may be lying ahead of us. Our Generation is famous for its insatiable appetite for the latest and greatest technology- the most popular connotations of Generation Z being a square-eyed teenager (often looking like a zombie) completely fixated by their devices; be it phone, laptop or television screen. But how does our perspective differ to that of older people, including millennials?

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Importance of technology
Technology has captivated our lives. I use technology in any way possible which will enhance features of my life in a few types and swipes which nowadays is becoming easier and easier.

Technology is not only used for social media, despite the heavy connotations (having said that, I am an avid Snapchat user). A large influence of technology is instilled in us from childhood, via the use of technology in classrooms; seeing as 77% of teachers use it for instruction as 81% of teachers believe that it can enrich classroom learning. Having adapted to technology through my education I have become not only more adept to technology but dependent on it for my studies; apps such as Quizlet and SimpleMind contained the sources of my revision for eight out of my ten GCSE subjects. Needless to say, technology was VERY important to me during this course.

An environment that appeals to younger generations
As the technology world blossoms, develops and shuttles into full speed, so do the minds of Generation Z. The answer is this; to attract the younger generation, the workplaces have to advance much further in an attempt to keep up with technology. If you have “dinosaur” computers which are inexplicably slow and missing out on features which are now just the “basics” paired with caveman wifi, the appeal (no matter how cool the job) will be gone, for example- if I were offered two jobs (and I liked both) and in one office there were state-of-the-art Macs and iPads dotted around everywhere, and the other used the same technology that Shakespeare used to write Macbeth, let’s just say I’d go for the former- wouldn’t you?

Furthermore, if your job entails a flair of creativity that initially could not be expressed through technology but now can be, it is essential for the young, talented recruits to have access to the advanced technology so that they can use it and develop their skills to the highest standard. Using the latest technology would also enable flexibility of the workplace. Technology-based work ensures that one can access their work in the office, at home or even abroad. This creates a sense of continuity for the worker and the company and assures that work is accessible from anywhere.

Technology investments worth making
Alongside many people of Generation Z, my prize possession is my phone; this is not uncommon, seeing as 88% of teenagers own phones, and 84% of them are smartphones. This shows that teenagers are willing to invest more in their technology for the better features. Right now, the favoured model is an iPhone; their perfect compatibility for the demands of Generation Z including social media, video streaming and education means that the price of £599 is often met and in high demand. It seems extortionate, but their dependability, fast-response and daily use make them a more worthy investment than a holiday, which would only last a few days.

As far as hopes are concerned, one cannot even begin to hope or imagine how far technology will develop over the years; if somebody told me that I’d be buying my latte via my thumbprint a few years ago… let’s just say technology is astonishing, awe-inspiring and unimaginable, really.

 

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The Facebook Generation are leading new technology adoption

I went on to Facebook in 2008 to check up what people could see about my aspiring 17-year-old daughter who wanted to be a doctor. That was when the deluge started –the year after I joined, Facebook went from 100 million to 300 million members. That same daughter is now 26, and is part of the millennial generation, who surprisingly, at first sight, are dropping behind the younger Generation Z in driving technology adoption. Continue reading

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Filed under Connectivity, Home automation, Market Analysis, Mobile technology, Retail, Smart Home, Smart Technology